FAQ
Welcome! This section answers the most common questions about this new platform — how it works, how your data is handled, and what you can expect when supporting me here.
If you still have any doubts after reading, feel free to reach out via email or Discord. Your trust means everything to me!
🌐 Website & Security
Hael Games is the personal website of Hael, an indie game developer. It's the home for Camp Arcadia, exclusive art content, community updates, and a direct way to support the project without middlemen or platform fees.
This site gives you more for your support. No commission cuts, no content censorship, no algorithm deciding what you see. Your subscription goes directly to Hael, and you get full access to everything without filters or restrictions. Ko-fi and Fanbox are still available as alternative payment methods, but the main experience lives here.
Credit and debit cards are accepted directly on this site, processed securely.
If you prefer PayPal, you can support via Ko-fi. Fanbox is also available for card payments via Pixiv.
Important: if you support through Ko-fi or Fanbox, please register a free account here and send a message with your Ko-fi/Fanbox name and your site email so your subscription can be manually linked.
If you prefer PayPal, you can support via Ko-fi. Fanbox is also available for card payments via Pixiv.
Important: if you support through Ko-fi or Fanbox, please register a free account here and send a message with your Ko-fi/Fanbox name and your site email so your subscription can be manually linked.
Unlike Ko-fi or Fanbox (which charge on the 1st of each month), your subscription here renews exactly one month after your sign-up date. If you joined on the 20th, it renews on the 20th every month.
Yes. You can cancel anytime from your account settings. You'll keep access until the end of your current billing period. Any Arcadia Keys you've already used to unlock packs remain yours permanently, cancelling doesn't remove access to content you've unlocked.
Yes. The site uses SSL encryption, professional-grade infrastructure, and regular backups.
The only information collected is:
The only information collected is:
- Your email address (to manage your account and access)
- A name or nickname of your choice
This site uses a passwordless login system. When you sign in, a one-time code is sent to your email. Enter that code and you're in. The code expires immediately after use, making it more secure than a traditional password. Check your spam folder if you don't receive it within a minute.
Your Campfire Points and Arcadia Keys are linked to your email address. If you change your email in your account settings, the system automatically updates your data. However, if anything seems off after a change, contact Hael directly and it will be fixed manually as soon as possible.
Try the following:
- Make sure you're logged in with the same email used when you subscribed
- Disable any VPN — some VPNs block the connections needed to verify your access
- Clear your browser cache and try again
- Try a different browser
🎁 Rewards & Support
Every paid tier includes:
- Monthly Campfire Points to spend on custom art commissions and more
- Arcadia Keys — automatically given when new art packs are published (Senior tier and above)
- Access to polls, dev updates, and sneak peeks
- Exclusive Discord roles and channels
🔥 Campfire Points are the site's currency. You earn them automatically every month with your subscription — the amount depends on your tier.
You can spend them in the Campfire Exchange on:
You can spend them in the Campfire Exchange on:
- Custom art commissions (illustrations, videos, GIFs, stories)
- Arcadia Keys (to unlock art packs permanently)
🗝️ Arcadia Keys are used to unlock exclusive art packs permanently. Once you unlock a pack with a key, it's yours forever — even if you cancel your subscription.
Keys are separate from Campfire Points and serve only one purpose: unlocking packs.
Keys are separate from Campfire Points and serve only one purpose: unlocking packs.
There are two ways:
- Automatically: Senior Campers and above receive 1 free Arcadia Key every time a new art pack is published — as long as your subscription is active.
- In the Exchange: you can buy keys with your Campfire Points at a rate of 10 pts = 1 key.
Not automatically — but it's designed so you always have what you need.
Every time a new pack is published, Senior Campers and above receive a free Arcadia Key — enough to unlock that pack immediately. So as long as your subscription is active when a pack drops, you'll always have a key ready for it.
For older packs published before you joined, you can unlock them individually with 1 key each, or unlock the entire Legacy Archive (100+ packs) for 30 keys.
Every time a new pack is published, Senior Campers and above receive a free Arcadia Key — enough to unlock that pack immediately. So as long as your subscription is active when a pack drops, you'll always have a key ready for it.
For older packs published before you joined, you can unlock them individually with 1 key each, or unlock the entire Legacy Archive (100+ packs) for 30 keys.
The Legacy Archive is the collection of all art packs published before May 2026 — over 100 packs in total.
If you were an active Senior Camper or above at the time of the archive's creation, you already have permanent access to all of them. No action needed.
If you join later, you can unlock individual legacy packs for 1 Arcadia Key each, or get the entire archive for 30 Arcadia Keys.
If you were an active Senior Camper or above at the time of the archive's creation, you already have permanent access to all of them. No action needed.
If you join later, you can unlock individual legacy packs for 1 Arcadia Key each, or get the entire archive for 30 Arcadia Keys.
No. Packs unlocked with Arcadia Keys are yours permanently, regardless of your subscription status. Cancelling only stops future key earnings and point accumulation — it never removes content you've already unlocked.
Yes! Freshman Campers earn Campfire Points every month, which can be spent in the Exchange to buy Arcadia Keys. You won't receive keys automatically when new packs drop (that's a Senior+ benefit), but you can absolutely unlock packs at your own pace with your points.
The Campfire Exchange is where you spend your Campfire Points. You can request custom commissions (illustrations, videos, GIFs, game scenes, short stories, stickers) or purchase Arcadia Keys. Commissions are handled manually and may take time depending on the queue.
The Gallery is a growing collection of illustrations and art featuring the characters of Camp Arcadia. It includes both SFW and NSFW content, with filters to browse by character, type, or tags. New pieces are added regularly.
Yes. You can purchase Campfire Points directly (without a subscription) and use them to buy Arcadia Keys in the Exchange. This lets you unlock specific packs you're interested in without committing to a monthly subscription.
Absolutely. You can support through Fanbox or Ko-fi — both work great as alternatives.
Important: if you support through either platform, you need to let me know so I can manually link your account here. Just create a free account on this site and send me a message with your Fanbox/Ko-fi name and the email you used here. Once linked, you receive all the same rewards as everyone else — Campfire Points, Arcadia Keys, everything.
Important: if you support through either platform, you need to let me know so I can manually link your account here. Just create a free account on this site and send me a message with your Fanbox/Ko-fi name and the email you used here. Once linked, you receive all the same rewards as everyone else — Campfire Points, Arcadia Keys, everything.
No. Premium content — art packs, exclusive illustrations, videos — is strictly for personal use and may not be shared, reposted, redistributed, or leaked in any form, regardless of your tier.
Doing so is a direct violation of the site's terms and will result in immediate and permanent account suspension, with no refund. It also hurts the project and the community that makes all of this possible.
Doing so is a direct violation of the site's terms and will result in immediate and permanent account suspension, with no refund. It also hurts the project and the community that makes all of this possible.
Report it. Seriously — send me the link or a screenshot via email or Discord and I will look into it immediately.
As a thank you, anyone who reports a confirmed leak will receive a gift of 🗝️ Arcadia Keys or 🔥 Campfire Points — depending on the severity of the leak. Content protection keeps this community alive.
As a thank you, anyone who reports a confirmed leak will receive a gift of 🗝️ Arcadia Keys or 🔥 Campfire Points — depending on the severity of the leak. Content protection keeps this community alive.
🎮 Games
Camp Arcadia is a visual novel developed solo by Hael. Set in a summer camp, the story follows your character as they navigate relationships, secrets, and all kinds of situations with a cast of unique characters. The game features fully illustrated scenes, branching dialogue, and a tone that balances humor, heart, and adult content. It's been in development for a few years and is approaching its final stretch.
There's no confirmed release date yet — the game is being built solo, which means the timeline depends entirely on one person. Development updates are shared regularly on this site and in the Discord. When there's a date to announce, this community will be the first to know.
The game is available for Windows, Android, Linux and Mac devices.
The Tabletop Boys is a separate project — a shorter, self-contained visual novel set in the same world from Camp Arcadia, the Haelverse. It follows Aiden and his group of friends during a tabletop session that takes some unexpected turns. It was created in 2 months for a Game Jam. You can play it for free, find the link in Discord or elsewhere.
Not yet. The focus right now is finishing Camp Arcadia, but this won't be the end of Hael Games.
Some QoL updates are planned for Camp Arcadia (translation to other languages, scene reworks and more). After that, the plan is to continue creating, possibly with a new game, new characters, or something that evolves the format. The community built around Camp Arcadia isn't going anywhere, and whatever comes next will be shared here first.
💬 Community
The main community hub is the Camp Arcadia / Hael Games Discord server, with over 4,500 members. It's where updates are shared first, polls happen, fan art is posted, and where you can talk directly with Hael and other supporters. Subscribers get access to exclusive channels and roles depending on their tier.
Discord roles are assigned manually. After subscribing, join the Discord server and send a message in the appropriate channel (or DM Hael) with your subscription tier and the email used on this site. Roles are usually assigned within 24 hours.
The Discord has its own set of rules pinned in the server. Full Discord ToS apply. In general: be respectful, don't share premium content outside the server, and keep discussions in the right channels. The community is moderated actively and bans are enforced for serious violations.
No. All content on this site is exclusive to subscribers and is not to be redistributed, reposted, or shared outside the community. This protects the creators involved and ensures the platform remains sustainable. Violations may result in account suspension and more.
The best ways to reach Hael are:
- Discord: join the server and send a DM or post in the support channel
- Email: [email protected]
Please report it via Discord or email with as much detail as possible — what happened, what you were trying to do, and your browser/device if relevant. Bug reports are genuinely appreciated and may even be rewarded with Campfire Points / Arcadia Keys.